![]() ![]() ![]() It must be the user who has workplace-joined the account as they have the identity from Intune in their keychain. ![]() A refresh token for Azure access is generated every seven days.Īfter a device is marked as Unresponsive by Jamf Pro, the enrolled user of the device must sign in to correct the non-responsive state. If the Azure token expires, users are prompted to sign in to Azure to obtain a new token.When the token refresh fails for 24 hours or more, Jamf Pro marks the device as unresponsive.With successful registration to Azure AD, macOS devices receive an Azure token: ![]() Devices are marked as unresponsive by Jamf when they fail to check in over a 24-hour period. Jamf Pro expects devices to check in every 15 minutes. How many devices are affected (all devices or just some)ĭevices are marked as unresponsive in Jamf ProĬause: The following are common causes of devices being marked as Unresponsive by Jamf Pro:.How many users are affected (all users or just some).When the problem started, and whether your Jamf Pro integration with Intune worked previously.You must have a user account that has Global Admin permissions in Azure.Ĭollect the following information when investigating Jamf Pro integration with Intune:.You must have a user account that has Microsoft Intune Integration permissions in the Jamf Pro console.All users must have Microsoft Intune and Microsoft Azure Active Directory (Azure AD) Premium P1 licenses.Use the Jamf Cloud Connector to integrate Jamf Pro with Intune.Review the prerequisites from the following articles, depending on how you configure Jamf Pro integration with Intune:.Consider the following before you start troubleshooting: For example, when you encounter a Jamf-Intune integration-related issue, always verify that prerequisites have been met. Prerequisitesīefore you start troubleshooting, collect some basic information to clarify the problem and reduce the time to find a resolution. For more information, see Transitioning Jamf macOS devices from Conditional Access to Device Compliance. If you have questions or need help, contact Jamf Customer Success. If you use Jamf Pro's Conditional Access integration for macOS devices, follow Jamf's documented guidelines to migrate your devices from macOS Conditional Access to macOS Device Compliance. Starting from September 1, 2024, the platform that Jamf Pro's Conditional Access feature is built on will no longer be supported. IT will investigate whether the software can be added to and supported through Self Service.Jamf macOS device support for Conditional Access is being deprecated. If the software that you want to install is not available on Self Service, please submit a service request. When you find the item you wish to run, select the designated button underneath it.Scroll through the lists of apps, or search for an application using the Search Box in the upper-left.Click Login in the top right, and login with your NCU credentials.Open the Self Service application - Either from the dock or by clicking Go from the Apple menu bar and open Applications.Choose how you want to sort the items in the list.This button will run the script, application, or item.You can click on the box to show more information from the application. Sort the list of applications by specific categories.If there is an error or notification with an installation, it will appear here.Use this button to log in to your NCU account and see specific applications for you or your department.View what has been installed or what is currently running.Use this to search for specific applications or fixes.You can use Self Service to install applications, run scripts to fix things such as wifi, or look at information on your computer. Self Service contains many useful applications, scripts, fixes, or other helpful things for your mac. Faculty and staff that use university-owned Mac laptops and desktops must use Self Service to install approved software applications on their device. ![]()
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